Senior SAP SD Functional Analyst

About:
Officeworks purpose is we bring big ideas to life at low prices. We are Australias leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U.

We begin with customers our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools.
Why this role exists:

The Senior SAP SD Functional Analyst designs, configures, and supports SAP Order-to-Cash, pricing, and billing solutions aligned to business and customer experience objectives. This role maintains order accuracy, billing quality, and pricing integrity within a complex omnichannel environment. This role translates sales and pricing requirements into technical reality to directly enable superior customer experiences.

Where you will make a difference:

In this role you will:

Order-to-Cash & Sales Delivery:

• Design and configure SAP SD modules including pricing and billing solutions to meet business needs.
• Maintain ownership of Order-to-Cash processes and pricing frameworks.
• Partner with the business on requirements gathering and process design for sales and billing operations.
• Execute testing and validation for new configurations to ensure high-quality release outcomes.
• Ensure order accuracy, billing quality, and pricing integrity.

Governance, Compliance & Safety:

• Ensure all requirements and documentation comply with established governance and security standards.
• Integrate compliance requirements into business practices and planning processes.
• Ensure documentation and vendor engagement complies with applicable laws and policies.
• Enable a safe site by implementing safe work practices, reporting site hazards, and managing safety issues.

Technical Accountability & Performance:

• Solve a mix of known and complex functional issues within the sales and billing landscape.
• Maintain high standards of accuracy for requirements and configuration first-pass acceptance.
• Achieve key performance indicators aligned to the overall business strategy.
• Demonstrate a strong sense of personal accountability for solution quality and process coverage.

Who you will be working with:

• Internal Delivery Teams: Process Analysts and SAP Functional Analysts (FI, MM, OM/TM).
• Internal Partners: Sales Leadership, Developers, Business Analysts, and Support Analysts.
• External Partners: SAP and Functional Consultants.

What success looks like:

• Configuration Quality: Maintaining a configuration defect rate 5 per release and requirements accuracy > 90%.
• Operational Efficiency: Achieving a change cycle time 10 days and delivery timeliness > 90%.
• Compliance Integrity: Ensuring process coverage 95% and zero high-risk compliance findings.
• Business Impact: Driving high stakeholder satisfaction (> 85%) and change adoption rates (> 98%).

How you will lead:

Individual Contributor:

• Lives our Officeworks values and behaviors
• Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior
• Operates in line with applicable Officeworks company policies and Code of Conduct
• Demonstrates a strong sense of personal accountability and curiosity to learn and develop

Qualifications and work experience:

Essential:

• Education: Degree in I.T., Business, or a related field.
• Experience: Minimum 8 years of SAP SD experience.
• Specialist Knowledge: Deep expertise in Order-to-Cash processes and pricing configuration.
• Attributes: Strong analytical skills and stakeholder communication abilities.
• Technology Proficiency: SAP SD, CRM Integrations, Pricing Tools, Jira, Confluence, Signavio, and SAP Cloud ALM.