Solution Designer, Business Analyst

We are seeking an experienced Solution Designer / Business Analyst to lead the design and analysis of scalable, cloud-native solutions across our telecommunications platforms. This role sits at the intersection of business, technology, and delivery, translating complex business requirements into robust, end-to-end solution designs across BSS/OSS, CRM, billing, and digital channels.The ideal candidate brings deep telco domain expertise, strong solution architecture capabilities, and excellent stakeholder management skills, with the ability to operate in high-volume, fast-paced digital environments. Key ResponsibilitiesLead end-to-end solution design for complex telco initiatives across digital, BSS/OSS, CRM, and billing platforms.Define cloud-native, API-led, and event-driven architectures, ensuring scalability, resilience, and security.Design system integration patterns leveraging APIs, middleware, microservices, and data platforms.Produce high-quality solution artifacts including:Architecture and integration diagramsFunctional and non-functional specificationsData models and interface contractsMigration and transition architecturesCollaborate with business stakeholders to elicit, analyse, and document requirements aligned to strategic objectives.Translate business needs into clear functional designs and technical requirements.Assess impacts across upstream and downstream systems, particularly within telco operation workflows (order management, provisioning, charging, assurance).Provide solution leadership across BSS/OSS ecosystems, including CRM, billing, charging, order management, inventory, and assurance systems.Ensure solutions align with telecom industry standards and best practices.Support modernization initiatives such as legacy system transformation and platform migrations.Act as a key link between business, IT, vendors, and delivery teams.Present solution designs to senior stakeholders and governance forums.Support development teams through design clarifications, reviews, and solution assurance.Work closely with project managers and product owners to ensure on-time and quality delivery.

Key RequirementsExperience8–12+ years of experience in solution architecture, solution design, or senior business analysis roles.Strong preference for experience in telecommunications or high-volume digital platforms.Proven experience delivering complex, enterprise-scale solutions in regulated or mission-critical environments.Strong understanding of:Cloud-native architectures (public cloud, containerisation, microservices)APIs and integration middlewareData modelling and information architectureHands-on experience with BSS/OSS, CRM, billing, or telecom operations support systems.Ability to produce detailed architecture and design documentation using industry-standard tools.Excellent communication, presentation, and stakeholder management skills.Comfortable engaging both technical and non-technical audiences.Strong problem-solving mindset with attention to detail and quality.Ability to work independently while collaborating effectively in cross-functional teams.