SVP – Growth & Business Development, Post Sales

Role : SVP – Growth & Business Development, Post Sales

JOB DESCRIPTION

Position: Senior Vice President / Business Head – Post Sales & Customer Lifecycle Solutions

Location: Mumbai

Reporting To: Business Head for a Larger platform of 3 businesses in which Post sales is one business.

About ANAROCK Post Sales

ANAROCK Post Sales is one of India's leading outsourced customer lifecycle management businesses serving real estate developers across booking management, collections, documentation, customer communication, CRM operations, possession management and customer experience.

The business is entering its next phase of growth and is looking for a senior leader who can drive aggressive client acquisition, strategic partnerships and revenue expansion across India.

Role Purpose

The primary responsibility of this role is to drive business growth, acquire new developer relationships and build a strong pipeline of outsourcing opportunities for ANAROCK Post Sales.

This is a growth-focused leadership role. Day-to-day delivery operations, mandate execution and project management are handled by established operational teams. The successful candidate will focus predominantly on revenue generation, account acquisition, market expansion and strategic client relationships.

Key Responsibilities

Business Development & Revenue Growth

• Own annual revenue and growth targets for the Post Sales business.

• Acquire new developer accounts across residential, commercial, plotted development and mixed-use projects.

• Develop and execute a national business development strategy.

• Create and manage a strong pipeline of opportunities across key markets including Mumbai, Pune, NCR, Bangalore, Hyderabad, Chennai, Kolkata and emerging cities.

• Generate large outsourcing mandates covering collections, customer experience, CRM operations and lifecycle management.

• Build relationships with promoters, CEOs, sales heads, CRM heads and business leaders across the developer ecosystem.

• Lead strategic pitches, proposals and commercial negotiations.

Strategic Partnerships

• Build relationships with industry bodies, developers, consultants and technology partners.

• Identify new service offerings and adjacent growth opportunities.

• Drive cross-selling opportunities with other ANAROCK businesses.

• Create strategic alliances that improve market access and lead generation.

Market Expansion

• Identify untapped markets and developer segments.

• Build sector-specific growth plans for large, mid-sized and regional developers.

• Monitor industry trends, outsourcing opportunities and customer experience innovations.

• Position ANAROCK Post Sales as the preferred customer lifecycle partner for developers.

Leadership

• Lead and mentor a high-performance business development team.

• Work closely with operations leaders to ensure seamless transition from sales to delivery.

• Drive a culture of growth, accountability and client-centricity.

Key Success Metrics

• New client acquisition.

• Annual contract value signed.

• Revenue growth.

• Number of strategic developer relationships established.

• Pipeline creation and conversion ratio.

• Cross-sell revenue generated from existing ANAROCK relationships.

Ideal Candidate Profile

We are open to candidates from both real estate and non-real estate industries.

Preferred backgrounds include:

• Real Estate Services

• BPO / BPM

• Customer Experience Outsourcing

• Technology Services

• SaaS

• Banking Operations Outsourcing

• Telecom Enterprise Sales

• Consulting and Managed Services

Experience Required

• 12–20 years of experience.

• Proven track record of acquiring enterprise accounts and managing large client relationships.

• Demonstrated success in B2B sales, business development or P&L leadership roles.

• Experience selling services, outsourcing solutions, managed services or consulting engagements.

• Strong commercial and negotiation skills.

• Ability to engage CXOs and business owners.

What Will Differentiate the Candidate

• Existing network among promoters, CEOs and senior decision makers even if non real estate.

• Experience building a business from scale-up to market leadership.

• Strong hunter mentality with evidence of consistently winning new accounts

• Ability to build trust-based long-term relationships.