Team Lead, SAP Managed Services

We are actively seeking a Team Lead, SAP Managed Services for a remote position based anywhere in Brazil.

Position Summary

The Team Lead will provide exceptional remote-based leadership and application support for mission‑critical SAP applications as part of our global customer support team. Responsibilities include researching, troubleshooting, and supporting multiple SAP modules, managing a small team of support engineers, and delivering fixes in complex, highly configured environments.

Responsibilities

• Lead the SAP Managed Services Delivery team to achieve client and employee satisfaction targets while managing financial targets.
• Build, grow, and evolve a strong, cohesive team to deliver SAP support, including defining skill requirements, sourcing, and hiring candidates.
• Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Work closely with customers daily to understand their needs, support business change, and deliver a consistently high‑quality customer experience.
• Provide in‑depth knowledge of the support delivery process and collaborate with team members in a virtual environment.
• Manage one or more key assigned accounts as a technical/functional advisor.
• Develop application break fixes for critical product defects and create scripts to identify, analyze, and correct data issues.
• Provide expertise, guidance, and participate in the sales cycle to help articulate how we deliver high‑quality solutions.
• Communicate effectively across various organizational functions within Rimini Street.

Qualifications

• 10+ years relevant SAP Software Product Support experience (Techno‑Functional skills).
• Proficiency in at least one of the following SAP modules: MM, WM, FICO, SD, HCM, PP, PM.
• 5+ years SAP AMS support experience.
• 5+ years Team Lead experience, including hiring, leading, and mentoring teams of 7+ individuals.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Fluency in both English and Portuguese.
• Desired: ITIL – ITSM Certification.
• Desired: PMP‑PMI Certification.
• Strong leadership skills and the ability to build and maintain peer relationships.
• Excellent troubleshooting, communication, and presentation skills.
• Ability to multitask, manage change, and work in a fast‑paced environment.

Location

Remote within Brazil.

EEO Statement

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.