Technical Sales Support at Shelley Automation

Elevate your career with Shelley Automation Inc. as a Technical Sales Support in Toronto. This customer service-focused role involves direct interaction with clients to support product inquiries and facilitate orders.

In this full-time, permanent position, you will be the key contact for sales and pre-sales activities, ensuring customers receive timely responses and assistance with their needs. Your responsibilities include order entry, queries, expedites, and communication with the warehouse team. A strong focus on customer satisfaction and effective problem resolution is essential to thrive in this role.

Key Responsibilities: • Resolve all customer service issues effectively • Manage order entry and tracking processes • Provide pre-sales and post-sales support • Communicate with customers about their inquiries • Generate prompt written responses to emails

Requirements: • 1-3 years of customer service experience • Degree or diploma in engineering field • Excellent verbal and written communication skills • Strong organizational skills to manage priorities • Knowledge in Pneumatics is an asset

Bring your problem-solving and customer orientation skills to make a meaningful impact at Shelley Automation. #J-18808-Ljbffr