Technical Support Engineer in North Vancouver

Join DarkVision as a Technical Support Engineer in North Vancouver, BC, where you’ll manage software, hardware, and cloud services. Your expertise will keep operations seamless and stable for our internal team. As a key member of the on-site team, you will respond to support requests, troubleshoot issues, and implement automation solutions.

Experience with technical and non-technical users is essential, alongside familiarity with both Linux and Windows systems. This role provides opportunities in cloud services, release management, and product development through collaboration with engineering teams. Key Responsibilities: • Respond promptly to technical support requests • Participate in on-call rotations for after-hours support • Collaborate with engineering on product reliability • Document troubleshooting guides and knowledge base articles • Review and test software deployments during releases Requirements: • Post-secondary education in IT or related fields • Experience in technical support for diverse users • Knowledge of networking concepts and troubleshooting • Familiarity with AWS and cloud services • Strong communication and problem-solving skills Utilize your technical skills in a supportive and engaging environment at DarkVision. #J-18808-Ljbffr