Technical Support Engineer in Toronto

Join our team as a Technical Support Engineer specializing in Service Management in Toronto, Ontario. You will tackle complex technical issues and enhance client satisfaction through effective problem-solving. We seek a seasoned Technical Support Engineer for our Toronto office.

This role involves managing client cases, debugging JavaScript code, and providing top-notch support. Strong interpersonal skills are crucial in this customer-facing position, where you will work collaboratively to resolve technical challenges and contribute to service quality. Key Responsibilities: • Debug JavaScript and enhance custom code solutions • Manage customer cases using the Client's platform • Develop subject matter expertise within the support department • Communicate solutions for complex technical issues clearly • Collaborate with high-value customer administrators and developers Requirements: • Proficiency in Java and JavaScript programming • Experience with MySQL and relational databases • Strong troubleshooting capabilities for technical problems • Familiarity with dynamic HTML, CSS, and XHTML • Linux and/or UNIX experience preferred Make an impact by providing excellent service and technical support as a Technical Support Engineer in Toronto. #J-18808-Ljbffr