Technical Support Specialist for IT Operations

Join our end-user support team as an Associate Technical Support Specialist and enhance your IT skills. This role involves assisting employees with daily tech issues while gaining valuable exposure to enterprise technologies.

We’re looking for a service-oriented individual eager to build experience in IT operations and technical support. The Associate Technical Support Specialist will manage user support requests through multiple channels. Troubleshooting will include hardware, software, and access issues across various systems and devices, paving the way for further career development.

Key Responsibilities: • Respond to user support requests via ticketing and chat platforms • Troubleshoot common hardware and software issues for end users • Provide support for laptops, mobile devices, and printers • Assist with password resets and VPN connectivity • Document troubleshooting activities and follow service standards

Requirements: • Experience in enterprise support or help desk environments • Familiarity with ticket management platforms like ServiceNow • Basic networking concept knowledge • Understanding of mobile devices in workplace tech • Strong customer service and communication skills

Enhance your technical skills while supporting enterprise environments as part of a dedicated team. #J-18808-Ljbffr