Technical Support Specialist with AI Tools

Elevate customer support standards as a Technical Support Specialist, leveraging AI insights to resolve complex issues. Refine AI processes while working from the Americas with Crossover.

As a pivotal part of Crossover, you will utilize technical judgment alongside AI frameworks to resolve escalated customer queries. Holding a key role, you will navigate intricacies that AI cannot manage alone, ensuring seamless resolutions and enhancing customer experience. An independent contractor agreement is required for this full-time position.

Key Responsibilities: • Analyze escalated tickets from AI systems • Apply human judgment for complex issue resolution • Refine AI frameworks based on customer interactions • Engage effectively with minimal management assistance • Maintain attention to detail throughout troubleshooting

Requirements: • At least 3 years in technical customer support • Foundational coding skills for troubleshooting • Strong diagnostic and problem comprehension skills • Ability to communicate solutions in accessible language • Located in North or South America timezone

Excel in customer-centric solutions through a dynamic role bridging technology and human input at Crossover. #J-18808-Ljbffr