Account Manager

Position: Account Manager

Location: Mumbai

Key Responsibilities:

• Lead end-to-end client servicing across tech, UI/UX, product design, and development projects.
• Act as the bridge between clients and internal teams (Web, App Development, UI/UX, Martech, Analytics).
• Translate client goals into structured delivery plans and ensure seamless execution.
• Build strong relationships with senior stakeholders, including CXOs and Founders.
• Handle escalations with a solution-oriented approach.
• Drive innovation, strategic initiatives, and digital growth for clients.
• Present insights, reports, roadmaps, and transformation strategies.
• Identify upsell and cross-sell opportunities across digital services.

Requirements:

• 4+ years of experience in account management/client servicing within a tech, digital, or agency environment.
• Strong understanding of web/app development, UI/UX, and digital platforms.
• Excellent communication and presentation skills.
• Proven ability to manage high-stakes clients and complex situations.
• Data-driven mindset; exposure to Google Analytics would be an added advantage.
• Strong stakeholder management and problem-solving skills.
• Knowledge of branding, packaging services, paid media, SEO, and content is essential for this role.
• Experience managing retainer clients and collaborating across these service areas, in addition to the responsibilities outlined above, will be highly valued.