Senior Account Manager

Ways of Working: Employees will work from the job location (Chennai).

About Swiggy Dineout:

Swiggy Dineout is building India’s largest dining-out platform, partnering with over 21,000 restaurants across 34 cities. The platform enables diners to discover restaurants across categories—from casual to premium and fine dining—while offering seamless in-app payments and exclusive offers.

The Luxury Dining team focuses exclusively on 4-star and 5-star restaurants, premium hospitality groups, and high-end dining brands, driving growth through strategic partnerships and advertising-led monetization.

Role Summary:

The role holder is expected to onboard and build relationships with 100-120 partner accounts in the given territory to grow the Dine-out business and service offerings and generate Gross Merchandise Value (GMV). The exact number of partners and revenue targets will be based on the India 1 and India 2 markets and specific geographies assigned.

Responsibilities:

Account & Partner Relationship Management

• Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders.
• Achieve revenue targets by onboarding partner on ads.
• Meet the existing partners periodically and ensure the Restaurant Display Page(RDP) content is correct and image coverage is high.
• Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently.
• Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned.
• Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants.
• Prepare the growth plans for each account being managed and gather competitor action insights.

Data Interpretation & Business Performance Management:

• Filter relevant data from the restaurant-facing dashboard and explain the key performance metrics to the partner.
• Seek necessary support or actions from the partner to ensure the right RDP view, enabling conversions and business growth.
• Stay updated on the partner's investment in competition through observations at the point of sale, conversations with the partner and competition sales teams, delivery persons, etc.
• Ensure partner investments are equal or higher than the competition with respect to discounts, commissions, and advertisements by highlighting relevant inferences from the dashboard and explaining the gains/benefits to the partner.

Interaction with Stakeholders:

• Interact with partner support (discount change, Restaurant Display page, etc.), sales operations (competition comparison data, or any ongoing festival data, etc.), and finance team ( reconciliation of payouts, queries on GST, etc, amount not credited to partner accounts, etc.).

Functional Competencies:

• Understand Dine Out offerings and gain clarity on growth levers.
• Knowledge of basic metrics such as restaurant operating hours, Ads revenue per order (Ads RPO), Commission Revenue per order, and its constituents such as Average Order Value (AOV).
• Elements of data dashboards, such as CMS/PowerBi/Compass/Salesmate.
• Understanding of Conversion Funnel - Advanced Level Week Wise /Month Wise/Day Wise transactions across accounts, denial rates, supply metrics vs competition.

Ideal Profile:

• Experience in Account Management, Ads Sales, or B2B Sales
• Prior exposure to premium/enterprise clients is strongly preferred
• Strong communication, negotiation, and presentation skills
• Comfortable working with data, dashboards, and performance metrics
• High ownership mindset and client-facing confidence.
• Knowledge of e-commerce activities or the food industry.
• Confident, Pleasing, and a go-getter personality.
• Understanding of the local area.
• Field sales experience is mandatory.
• Self-motivated and driven by targets.

Why This Role:

• Opportunity to work with top luxury dining brands.
• Direct ownership of Ads revenue and partner growth.
• Exposure to senior stakeholders and strategic partnerships.
• Fast-paced role with strong learning and growth opportunities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.