Air Cargo Operations Manager

About HappyLocate

HappyLocate, founded in 2016, has evolved as a stable brand in Relocation Space. It is projected to be a Category Lead with some of the industry first initiatives including Asia’s 1st SaaS for Employee Relocation Management.

HL Operates over 16,000 pin codes, and provides a comprehensive range of services, including Household Relocations, Pet relocation & Office Relocations. Our marquee Clients include Coca Cola, Bajaj Auto, Reliance, Adani, Gap, Medtronics & many more. By leveraging advanced technology and offering tailored solutions, HappyLocate ensures a smooth relocation experience, managing every step from planning to post-move support.

We have closed an investment in Aug 2024 to drive tech-driven growth across business lines.

HappyLocate Overview

Innovation: Asia’s first SaaS for Employee Relocation Management, Industry’s 1st Instant Quotation, 1st Digital Platform for Pet Relocations.

Job Role : Air Cargo Operations Manager

We are looking for an experienced and driven Air Cargo Operations Manager to lead our Freight & Customs Clearance operations. The ideal candidate will be responsible for managing end-to-end freight forwarding, customs clearance, vendor relationships, customer escalations, and operational excellence while ensuring compliance with all regulatory requirements.

Key Responsibilities

● Lead and manage end-to-end Air import, export, freight forwarding, and customs clearance operations.

● Build and maintain strong relationships with airlines, freight partners, customs brokers, transporters, and other stakeholders.

● Negotiate freight rates and service agreements to ensure competitive pricing and efficient operations.

● Ensure compliance with customs regulations, documentation requirements, and internal SOPs.

● Monitor shipment movement and ensure timely delivery while proactively resolving operational challenges.

● Handle critical customer escalations and ensure effective and timely resolution.

● Drive operational efficiency, process improvements, and service quality initiatives.

● Manage and mentor the operations team, ensuring productivity and adherence to performance standards.

● Collaborate with internal teams to deliver a seamless customer experience and achieve business objectives.

● Track operational metrics and customer satisfaction scores, including NPS, and implement corrective actions where required.

● Stay updated on customs regulations, country-specific compliance requirements, and industry trends.

Required Qualifications & Skills

● 7+ years of experience exclusively in Air Freight Operations, including AVI (Live Animal) shipments, freight forwarding, customs clearance, airline cargo operations, and international logistics management.

● Strong knowledge of Air customs regulations, import/export documentation, and freight operations.

● Proven experience in managing teams and driving operational performance.

● Excellent communication, stakeholder management, and negotiation skills.

● Strong problem-solving and decision-making abilities.

● High attention to detail with a process-driven approach.

● Ability to work in a fast-paced environment and manage multiple priorities effectively.

● Proficiency in operational reporting and performance management.