Bilingual Customer Service Specialist Role

Join Techo-Bloc's Customer Service team as a Bilingual Specialist, supporting dealers in delivering outstanding experiences across Canada and the U.S. This role emphasizes proactive engagement and accurate order processing in a structured environment. As a Customer Service Specialist, you will utilize your bilingual skills to enhance customer interactions and resolve issues promptly.

Your organization and ownership will play a vital role in ensuring that dealers receive a high-touch service experience. Collaborate with various departments to streamline processes and provide solutions effectively. Key Responsibilities: • Manage customer orders through phone, email, and online systems • Address product availability inquiries and propose alternatives • Resolve open order issues proactively and efficiently • Own customer requests from initiation to resolution • Work across teams to refine service processes Requirements: • Bilingual in French and English for communication • Post-secondary education or 3+ years in landscaping or manufacturing • 1–3 years of customer service experience • Excellent communication and conflict management skills • Advanced proficiency in Microsoft Office applications Contribute to business success with expert customer service and collaborative problem-solving at Techo-Bloc. #J-18808-Ljbffr