Customer Service II

**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** As part of the Thermo Fisher Scientific team, youu2019ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worldu2019s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION: Join our team at Thermo Fisher Scientific as a Customer Service Administrator II, where you''ll contribute to delivering exceptional customer support. In this position, you''ll handle diverse customer inquiries and work across multiple departments to ensure seamless service delivery. You''ll respond to and resolve customer requests regarding pricing, product availability, returns, and delivery while maintaining high standards of customer satisfaction.

You''ll utilize effective communication skills to build relationships with both internal and external stakeholders, contributing directly to our mission of enabling customers to make the world healthier, cleaner, and safer. REQUIREMENTS: u2022 1 year of customer service or call center experience required u2022 Fluency in both written and oral English required; additional language capabilities (French, Italian, or other languages) may be required u2022 Proficiency in Microsoft Office Suite (Word, Excel, Outlook) u2022 Experience with CRM or ERP systems (SAP preferred) u2022 Strong verbal and written communication skills with excellent phone etiquette u2022 Ability to manage multiple priorities effectively u2022 Strong problem-solving and conflict resolution abilities u2022 Excellent attention to detail and commitment to accuracy u2022 Strong organizational and time management skills u2022 Ability to work independently while maintaining team collaboration u2022 Customer-focused mindset with commitment to service excellence u2022 Adaptability in responding to changing priorities u2022 Ability to maintain composure while handling challenging situations u2022 Ability to work at a desk using computer and phone equipment for extended periods **Compensation** The estimated annualized pay range for this position in Ontario is $32,800.00u2013$49,150.00. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.