Supervisor of Customer Service Operations

Take charge of branch operations as a Supervisor at Mitten Building Products in Calgary, AB. Ensure exceptional customer service and streamline operational processes in this on-site role. In this critical position, you'll manage day-to-day operations, focusing on leading the Customer Service team and enhancing the overall customer experience.

You will be responsible for operational planning, inventory management, and maintaining communication standards. Your leadership will directly influence service quality and customer satisfaction while supporting warehouse coordination. Key Responsibilities: • Manage and develop staff for optimal performance • Implement customer communication strategies • Direct daily operational planning and coverage • Oversee purchase order approvals and compliance • Monitor inventory accuracy and documentation Requirements: • 3–5 years in operational management or customer service • Proficient in ERP and CRM software • Strong decision-making and organizational skills • Effective conflict resolution and communication skills • Capacity to prioritize tasks in fast-paced environments Drive operational success and customer satisfaction as you lead our team at Mitten in Calgary. #J-18808-Ljbffr