Bilingual (English/French) Customer Service Claims Specialist

IMMEDIATE OPPORTUNITY AVAILABLE

Bilingual (English-French) Customer Service Claims Specialist

• Work from Home-anywhere in Canada.
• Monday to Friday, 9am to 5pm EST (40 hrs).

Main day to day responsibilities

• Check in /communicate with customers to help resolve their claim/issues.
• Address and close open claims efficiently and in a time sensitive manner.
• Accurately and efficiently record required data in claims database.
• Build trust with retailers and consumers by resolving issues in a timely manner.

You are the ideal person if you are

• Bilingual-French & English.
• Comfort/experience with Outlook and Excel would be beneficial.
• Great communicator who’s proficient in problem solving.
• Willingness to learn.
• Performance driven.
• Resourceful
• Ability to adapt quickly with great time management skills.
• Organized to meet deadlines & work well under pressure.
• Empathetic & patient with a passion for helping people.
• Amazing attention to detail.
• Thriving in a fast-paced fun environment and can put yourself in the customers shoes.

Training will be provided.

Job Types

• Full-time, Permanent.

Pay

$45,000.00-$47,000.00 per year.

Benefits

• Company events.
• Dental care.
• Extended health care.
• Life insurance.
• Paid time off.
• Profit sharing.
• Store discount.
• Vision care.
• Work from home.

Schedule

• 8 hour shift.
• Monday to Friday.

Education

• Secondary School (preferred).

Experience

• Call center: 1 year (preferred).
• Customer service: 1 year (preferred).

Language

• French (required).

Work Location

• Remote.