Client Account Manager
Kaygen, Inc.
Job Description
Job Title: Client Account Manager – US Shift – Staffing Industry
Location: Bangalore (Onsite)
Experience: 5+ Years
Employment Type: Full-Time
Work Mode: 5 Days Work from Office (Mon–Fri) Shift Timing: 6:30 PM to 3:30 AM
About the Company
Kaygen is an award-winning technology consulting and talent firm that assists organizations in achieving digital transformation. From structuring data to Cloud and visualization, Kaygen leads the digital transformation journeys of global clients by bringing expert technology talent to every engagement.
The name Kaygen is inspired by the Japanese word “kaizen,” meaning continuous improvement. This reflects the company’s commitment to continuously delivering expert tech talent that helps clients create sustainable competitive advantage.
Kaygen is a diverse, minority woman-owned company operated by expert data technologists who have conceived and developed strategic technology initiatives for clients. Its core belief in diversity, complemented by the principles of kaizen, enables the company to bring the best expert data talent to work transparently, collaboratively, and with the flexibility required to ensure client success.
About the Role
Kaygen Global Services is seeking a dynamic and result-oriented IT Recruiter for India Staffing with hands-on experience in end-to-end recruitment for domestic IT hiring requirements. The ideal candidate will be responsible for sourcing, screening, coordinating interviews, salary negotiation, offer follow-up, and onboarding support for IT professionals across various technologies. This role requires strong communication skills, a good understanding of the Indian IT hiring market, effective sourcing capability, stakeholder coordination, and the ability to work in a fast-paced staffing environment.
Key Responsibilities
1. Client Relationship & Account Management
• Manage end-to-end client relationships and ensure consistent service delivery standards.
• Act as the primary point of contact for client communication and escalation handling.
• Build strong client relationships through proactive engagement and regular business interactions.
• Understand client requirements and align delivery strategies with business expectations effectively.
• Maintain high levels of client satisfaction through timely support and issue resolution activities.
2. Delivery Coordination & Workforce Management
• Coordinate with recruitment and delivery teams to fulfill client hiring requirements efficiently.
• Monitor open requirements, submission pipelines, and hiring progress across assigned accounts.
• Ensure timely delivery of qualified candidates according to client expectations and timelines.
• Track recruitment performance metrics and share delivery updates with stakeholders regularly.
• Support onboarding coordination and workforce management activities for client accounts effectively.
3. Business Development & Account Growth
• Identify opportunities for account expansion and additional business generation proactively.
• Support revenue growth initiatives through effective account management and relationship building.
• Participate in client meetings, business reviews, and strategic planning discussions regularly.
• Collaborate with sales and leadership teams for account growth and retention initiatives.
• Maintain awareness of market trends and client workforce planning requirements consistently.
4. Reporting, Compliance & Documentation
• Prepare account reports, hiring dashboards, and client performance metrics accurately.
• Maintain proper documentation of client communication, delivery updates, and business activities.
• Ensure compliance with company policies, client guidelines, and operational procedures consistently.
• Support contract management and documentation activities related to assigned client accounts.
• Maintain confidentiality and data security standards while handling client information professionally.
5. Process Improvement & Team Collaboration
• Collaborate with Recruitment, HR, Operations, and Leadership teams for smooth coordination.
• Identify process gaps and support service delivery improvement initiatives proactively.
• Participate in operational reviews and account performance enhancement activities regularly.
• Work efficiently in deadline-driven and fast-paced client management environments consistently.
• Contribute toward maintaining operational quality and long-term client partnership success.
- Required Qualifications & Skills
• Bachelor’s / Master’s degree in Business Administration, Management, HR, or related discipline required.
• 4–7 years of experience in client account management or staffing operations preferred.
• Strong understanding of staffing processes, recruitment delivery, and client engagement activities.
• Excellent communication, stakeholder management, and relationship-building abilities required.
• Hands-on experience managing client escalations, reporting, and delivery coordination activities.
• Good knowledge of MS Excel, reporting tools, and account management processes required.
• Strong analytical, problem-solving, and organizational skills with attention to detail consistently.
• Ability to manage multiple client accounts within structured timelines and business expectations.
• Comfortable working in US shift timings and work-from-office operations consistently.
• Strong understanding of US staffing models including W2, C2C, and 1099 hiring structures.
- Preferred Attributes
• Experience working in US staffing, IT services, or workforce solutions environments preferred.
• Strong client-facing experience with excellent professional communication and coordination skills.
• Experience managing high-volume hiring accounts and recruitment delivery environments efficiently.
• Prior experience handling client escalations and strategic account management activities preferred.