Customer Relationship Management Analyst

Growth Operations & CRM Marketing Analyst Location: London (Hybrid – 2-3 days onsite, remainder remote) Contract Length: Initial 6 months Rate: £20 per hour PAYE About the Role We are looking for a highly analytical Growth Operations & CRM Marketing Analyst to join a fast-paced consumer-focused business. This role sits within a growth team responsible for driving customer acquisition, engagement, retention, and lifecycle marketing initiatives at scale. You will work cross-functionally with Marketing, Operations, Commercial, and Leadership teams to execute data-driven growth strategies, optimize CRM performance, and deliver insights that influence business decisions.

Key Responsibilities Own and coordinate CRM and customer engagement campaign calendars across multiple stakeholders. Execute and optimize large-scale customer campaigns across owned channels including email, push notifications, in-app messaging, and other CRM touchpoints. Analyze campaign performance and customer behaviour to identify opportunities for growth and optimization.

Build, maintain, and run SQL queries to extract and analyse customer and campaign data. Monitor key performance metrics and provide actionable recommendations to improve customer acquisition, engagement, and retention. Support experimentation initiatives including A/B testing and performance measurement.

Partner with Marketing, Operations, Commercial teams, and senior stakeholders to drive successful campaign execution. Present insights and recommendations to leadership teams. Required Skills & Experience SQL (Essential) Candidates must be comfortable: Writing SQL queries independently Pulling and manipulating customer data Working with large datasets Analysing campaign and customer performance Data Analysis Strong analytical capability with experience: Identifying trends and customer insights Measuring campaign effectiveness Running experiments and A/B tests Turning data into business recommendations CRM / Customer Marketing Experience across one or more of: Email marketing Push notifications In-app messaging Lifecycle marketing Customer engagement and retention campaigns Stakeholder Management Proven ability to collaborate with: Marketing teams Operations teams Commercial/Sales teams Senior leadership stakeholders Ideal Background Candidates from high-growth consumer, e-commerce, marketplace, fintech, telecoms, retail, travel, or subscription businesses are particularly of interest.

Examples include: Food delivery platforms E-commerce and retail organisations Fintech businesses Telecommunications providers Travel and booking platforms Consumer technology companies What We're Looking For Strong attention to detail with excellent execution skills Highly data-driven decision maker Excellent communication and presentation skills Ability to work independently and proactively Strong problem-solving mindset Comfortable operating in fast-paced, dynamic environments If you have a blend of SQL, CRM marketing, data analysis, and stakeholder management experience, we'd love to hear from you.