Operations Support Analyst

We are seeking a proactive and detail-oriented Operations Support Analyst to join our growing team in London. This role is ideal for a professional with experience in commodities trading operations who enjoys problem-solving, working closely with technology teams, and supporting critical business systems. The successful candidate will play a key role in supporting internal trading platforms, ensuring the smooth processing of trades and orders, and collaborating with both business users and technical teams to enhance operational efficiency.

Key Responsibilities Develop a strong understanding of the internal trading systems used for booking trades and managing orders executed on commodities exchanges. Provide day-to-day operational support for trade and order entry processes, investigating and resolving issues in a timely manner. Liaise with exchange support teams and external stakeholders to troubleshoot and resolve operational incidents.

Collaborate closely with software development teams by providing user feedback, identifying system improvements, and communicating enhancement requests. Assist with data analysis and ad-hoc reporting using SQL queries. Support business users by identifying process improvements and contributing to operational best practices.

Monitor system performance and escalate issues where appropriate to ensure minimal business disruption. Participate in testing and validation activities for system upgrades, enhancements, and new releases. Required Skills & Experience 3–6 years of experience in a trading operations, application support, or operations analyst role within financial services.

Solid understanding of commodities markets and commodity derivatives financial instruments. Strong analytical and problem-solving skills with a keen attention to detail. Excellent communication and interpersonal skills, with the ability to build effective relationships with internal and external stakeholders.

Proficiency in Microsoft Excel, including data analysis and reporting. Working knowledge of SQL for data extraction and reporting purposes. Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Desirable Skills Experience with Business Intelligence (BI) reporting tools. Familiarity with project management and collaboration platforms. Experience using issue tracking and ticket management systems.

Exposure to trading platforms, exchange connectivity, and post-trade operational workflows. Education Bachelor’s degree or equivalent professional qualification. What We Offer Competitive salary package (£50,000–£75,000).

Opportunity to work within a dynamic commodities trading environment. Exposure to trading technology, exchange operations, and cross-functional projects. Collaborative team culture with opportunities for professional development and growth.

This is an excellent opportunity for an operations professional looking to combine trading operations expertise with technology-focused support in a fast-paced commodities environment.