Customer Service Representative - Bilingual

Join Watson-Marlow Fluid Technology Solutions as a Bilingual Customer Service Representative in Bois-des-Filion, Canada. Manage customer orders and enhance service quality in a hybrid role. In this dynamic position, you'll be part of a newly established Customer Service team.

Your role will revolve around delivering exceptional service by effectively handling order processes, actively updating customers, and maintaining strong communication with various stakeholders. As you manage diverse customer needs, you will ensure alignment with internal procedures and deliver timely updates. Key Responsibilities: • Handle customer inquiries and resolve concerns promptly • Enter orders into the ERP system accurately • Communicate proactively about order timelines • Monitor delivery schedules to meet expectations • Maintain accurate customer records in the databases Requirements: • Minimum of 4 years B2B customer service experience • French and English bilingual proficiency • Excellent oral and written communication skills • Familiar with Microsoft Office and ERP systems • Strong organizational and problem-solving abilities Leverage your bilingual communication and customer service skills to support Watson-Marlow’s growth and success. #J-18808-Ljbffr