Westlake Customer Service Representative

Join Westlake as a Customer Service Representative to manage customer orders and ensure satisfaction in a rewarding contract role. Enhance your skills while delivering superior customer support. In this 15-month contract position, you will focus on processing customer orders received through various channels.

Your role includes troubleshooting order issues, adhering to SOX compliance, and collaborating with supply chain departments to meet customer expectations. You'll engage with sales representatives to update pricing and order statuses. Key Responsibilities: • Process customer orders accurately in the JDE system • Handle escalated customer inquiries effectively • Develop and maintain sales order documentation • Ensure accurate ship dates in sales order system • Liaise with internal departments for shipping coordination Requirements: • Business Management degree or equivalent necessary • Preferably 5 years of experience in customer service • Familiarity with JDE or SAP ERP systems • Strong interpersonal and communication skills required • Physical ability to lift items up to 50 pounds Your role at Westlake as a Customer Service Representative will be vital in enhancing customer relationships and streamlining order fulfillment processes. #J-18808-Ljbffr