Customer Service Representative

Job Summary: 

We are seeking a highly motivated Customer service Representative to support our sales pipeline by identifying, qualifying, and nurturing prospects for IT services and technology solutions. This role focuses on engaging decision-makers in mid-market and enterprise organizations and generating qualified opportunities for the sales team. 

Key Responsibilities: 

• Conduct outbound calls to invite prospective attendees for webinars and virtual events.  

• Execute targeted email outreach campaigns to increase audience registrations.  

• Build and maintain relationships with B2B clients.  

• Engage with C-Level executives (CEO, CTO, CIO, CISO, VP, Directors) and other    key decision-makers.  

• Follow up with invited participants to maximize attendance.  

• Maintain accurate records of interactions in CRM.  

• Achieve audience acquisition and engagement targets. 

Required Skills & Qualifications 

• Excellent verbal and written English communication.  

• Strong outbound calling and customer engagement experience.  

• B2B sales or audience acquisition experience.  

• Email outreach and follow-up expertise. 

• Strong persuasion skills. 

Preferred Qualifications 

• 1–3 years of relevant experience in Inside Sales, Customer Success, Customer Service, or Audience Acquisition.