Customer Service Representative

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Job Descriptio

nAs a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail

.
Location: Airoli, Navi Mumb

aiMode: Work From Offi

ceShift: US Shift (Night Shif

t)Weekly Off: Saturday & Sunday Fixed O

ffExperience: Fresher / Experienc

edSalary: ₹3.30 LPA (CT

C)Facility: One way (dro

p)

Roles & Responsibilit

• ies:Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and cover
• age.Provide accurate information regarding eligibility, deductibles, payments, and prior authorizati
• ons.Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guideli
• nes.Resolve customer queries promptly with a customer-first appro
• ach.Escalate complex issues to appropriate departments when nee
• ded.Stay updated with system changes, policy updates, and meet quality and productivity targ

ets.
Desired Candidate Pr

• ofileExcellent verbal and written English communication sk
• ills.Strong comprehension, analytical, and multitasking abili
• ties.Basic knowledge of business writing and email etiqu
• ette.Customer service-oriented with polished soft sk
• ills.Not pursuing any full-time educational co
• urse.Comfortable with Work From Office and Night Sh
• ifts.Willing to relocate within Wipro Transport Boundary (if outstat
• ion).Must carry original Aadhaar card and PAN

Card.

Note:Pursuing candidates are not eli

gible.Candidates with BPO experience and complete documents will be given prefe

rence.
Perks & B

• enefitsPerformance-based inc
• entivesOne-way cab facility (drop) within transport bou
• ndariesNight shift allowance up to ₹3,00
• 0/monthStructured training program to enhance
• skillsOpportunity for long-term career growth withi