Customer Service Specialist

Job Description - Customer Support Executive (US Utility Voice Process)Process Type: US Utility - Voice Work Schedule: 5 Days Working (Including Night Shifts)Eligibility CriteriaMinimum 6 months of relevant experience in international voice processGraduate / Undergraduate candidates are eligibleGood communication skills in EnglishWillingness to work in rotational shifts, including night shiftsRoles & ResponsibilitiesHandle inbound/outbound voice calls for US utility customersAddress and resolve customer queries effectivelyMaintain service quality and customer satisfactionAdhere to defined process guidelines and compliance standardsInterview ProcessHR ScreeningOperations RoundBenefitsOne-way transportation providedCompensationCTC: 4.75 LPA For more information reach out to HR - Neha