Customer Support Executive

We are looking for a friendly and solution-oriented Customer Support Executive to assist customers with queries, issues, and feedback in a remote setup.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex cases when necessary
• Maintain accurate records of customer interactions and complaints in the CRM
• Provide product/service information and guide customers through processes
• Follow up with customers to ensure their issues are resolved satisfactorily
• Identify recurring issues and share feedback with relevant teams for improvement
• Meet daily/weekly targets for response time, resolution time, and customer satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Requirements

• Bachelor's degree in any discipline; freshers are welcome to apply
• 0–4 years of experience in customer service, support, or a related field
• Excellent communication skills, both written and verbal
• Strong problem-solving skills and patience in handling difficult situations
• Basic computer proficiency and comfort using CRM/support tools
• Ability to work independently and manage a flexible schedule in a remote setup

Preferred Skills

• Experience with helpdesk/CRM tools (Zendesk, Freshdesk, Zoho Desk, or similar)
• Multilingual communication skills
• Prior experience in BPO, e-commerce, or SaaS support