Customer Support Executive

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and support tickets.
• Resolve customer concerns in a timely and professional manner.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with customers to ensure complete issue resolution.
• Provide accurate information about products, services, and company policies.
• Collaborate with internal teams to improve customer satisfaction.
• Meet individual and team performance metrics, including response and resolution times.

Requirements

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer support, customer service, or a similar role.
• Fresh graduates with excellent communication skills are encouraged to apply.
• Strong verbal and written communication skills in English.
• Excellent problem-solving and interpersonal skills.
• Basic knowledge of Microsoft Office or Google Workspace.
• Ability to multitask and work in a fast-paced environment.
• Customer-first attitude with a positive and professional approach.