Deputy Area Manager Store (Retail Furniture)

Job Description :

Providing Services to CustomersProviding good service and friendliness to customer, act hospitality and give greetings.Knowing and understanding of product knowledge to provide excellent customer serviceServing customers give quick response like simple greeting, and provide solutions / problem solving about the product if the Customer has difficulty or ask questionsOffering add on products to customers to increase salesKeep updating with the latest promotion & campaign from HQ, and communicate accordingly to customers

Commercial ControlControlling store sales achievement (both furniture & accesories)Arrange aging goods, slow and fast moving goods to maximize salesEnsuring and checking merchandise quantity / inventory as targetProviding general weekly sales & product analysis based on guidelinesCommunicating merchandise condition to Area Manager & Merchandising TeamSuggesting creative idea or promotion program as market condition to increase salesProposing strategy add on products to customers to increase sales in the store

Store Operational ControlControlling and ensuring operational in store by District run smoothly as regulationChecking each store by District of readiness of store opening and closing base on store check list everydayProviding the best solution for the customer problems/complaint which coming up.Controlling promo and campaign execution for all categories in the storeAnalyzing & evaluating merchandise replenishment in all store area (shopfloor & stock room) as per standard, in order to create maximum sales service opportunityEnsuring & controlling overall store team in arranging & display position merchandise from the deliveryRegularly checking & controlling store repair & maintenance needed, and follow up accordingly to the respective person in chargeControlling store by District and merchandise cleanliness & tidiness based on operational standard (including checking Cleaning Service work result)Regularly execute stock opname via system on monthly basisExecuting SOP from Loss Prevention (e.g : installing sensor matic on merchandise, checking passages, etc.)Preparing the items to be returned / transferred and handed over to the store expedition

Store Display Control (VM & Viscom)Ensuring & controlling overall store team in arranging & displaying merchandise based on VM & Merchandising guidelines at the store, in order to attract more customers to buyKeep updating with the latest VM displayEnsuring the merchandise displayed are all updated with the latest priceMonitoring the receiving and returning goods process, also checking the physic of goods and its documentation.Executing estimation stock monthly and routine stock opname.Organizing the warehouse neatly in order to reduce the loss number

Team Management & DevelopmentCommunicating the target and new commitment as routine to subordinateArranging manpower in daily and monthly basis (Daily Plan & Shift Roster)Observing & supervising day-to-day activitiy of each team members and their potentialsDirecting, coaching, and training the subordinate skill and knowledge & attitudeSolving manpower issues for the problem with the team membersControlling new joiner to pass post test and UON

QualificationBachelor’s Degree (S1) or Diploma IV (D4) in any related fieldMinimum 3 years of experience as a Store Manager, or at least 2 years as a Retail Operations Manager / Store Operations ManagerProven experience in leading and developing teams within the retail industry (retail furniture experience is a plus)Strong experience in managing end-to-end store operationsSolid capability in planning and executing strategies to achieve sales targets and develop team performance