Director Agriculture Financing Customer Service FCC

Step into the role of Director of Agriculture Financing Customer Service at FCC in Regina, Saskatchewan. This strategic position focuses on strengthening team collaboration and service excellence. As a key leader, you will guide a network of Managers of Customer Service, ensuring a consistent and high-quality customer experience.

Your role will involve developing leaders who effectively manage customer relationships while implementing strategies to improve service delivery. By leveraging data and technology, you will enhance outcomes across regions. Key Responsibilities: • Mentor customer service managers across Western Canada • Build clarity in roles and responsibilities • Encourage best practices in service delivery • Analyze performance data to drive improvements • Collaborate with various departments for efficient operations Requirements: • Bachelor's degree in business or related discipline • Extensive experience leading service-focused teams • Strong decision-making and communication skills • Capacity to manage change and overcome challenges • Familiarity with agricultural financing and digital services Lead impactful initiatives within FCC's Agriculture Business Financing team and reinforce customer service excellence across Western Canada. #J-18808-Ljbffr