EUC Support Specialist

About Persistent:We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum.

Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries.

We won the 2025 ISG Star of Excellence™ Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PEAK Matrix® Assessment 2025.About Position and details:Role: EUC Support SpecialistLocation: SingaporeMode: REMOTEContract roleEUC Laptop Dispatch – Singapore-REMOTEAbout the Opportunity:We are looking for an EUC Laptop Dispatch professional to support onsite device rollout, hand-and-feet activity, user coordination, and migration-day assistance. This role supports a large global IT carve-out and transition programme involving separation from an incumbent enterprise environment.The engagement operates within a time-bound TSA window and requires phased migration, cutover planning, hypercare, knowledge transfer, and readiness for steady-state support.What You Will DoCoordinate local device receipt, staging, tagging, storage, dispatch, handover, and return logistics for usersSupport user scheduling, office coordination, desk-side visits, and migration wave readiness activities.Assist with new laptop handover, setup validation, accessory checks, sign-off capture, and legacy device collection where required.Provide first-line onsite support during migration and hypercare and escalate issues to technical teams when needed.Maintain accurate asset tracking, serial number capture, and local stock visibility.Deliver a positive end-user experience during rollout and transition activities.Transition & Leadership ExpectationsSupport migration waves with a customer-first mindset and strong local coordination.Follow standard checklists, asset controls, and escalation practices with care.Help ensure smooth handover experience for end users during rollout and hypercare.Provide reliable local support and accurate asset tracking throughout the transition.Must-Have Skills & ExperienceExperience ProfileExp in desktop support, field services, asset handling, or onsite migration support.Basic experience in laptop / desktop support, field services, or onsite IT assistance.Strong end-user interaction skills and attention to detail.Comfortable handling physical assets, checklists, and sign-off records.Ability to work from office locations and support rollout schedules.Good to HaveExperience supporting office moves, device refreshes, or onsite rollout activities.Awareness of Windows laptops, peripherals, and basic troubleshooting.Success in This Role Looks LikeMilestones delivered on time with minimal disruption to business operations.Cutovers executed with approved runbooks, clear rollback paths, and measurable hypercare outcomes.Documentation, KT, and operational handover completed to an acceptable standard.Risks, dependencies, and issues identified early and managed proactively.Strong collaboration with recruiters, hiring managers, stakeholders, and adjacent towers through delivery cycles.Values-Driven, People-Centric & Inclusive Work Environment:Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference.

We welcome diverse candidates from all backgrounds.We support hybrid work and flexible hours to fit diverse lifestyles.Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employmentLet’s unleash your full potential at Persistent - persistent.com/careers“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”