Executive / Senior Executive, VIP Relations & Membership Services (Integrated Resort)

The RoleAs a key ambassador of our premium services, you will bridge the gap between bespoke guest hosting and membership development. You will ensure every visitor enjoys a seamless and rewarding experience by acting as a one-stop point of contact for our most valued customers.

Key Responsibilities

VIP & Guest Hosting: Identify and engage valuable customers, providing personalized hospitality services to drive player and guest development.

Membership Management: Perform day-to-day operations, including processing transactions and promoting membership programs, benefits, and floor campaigns.

Service Excellence: Attend to general inquiries and guest feedback professionally to maintain high satisfaction levels.

Strategic Analysis: Conduct surveys and analyze feedback to compile observations that improve the guest experience and encourage repeat visitations.

Operational Precision: Manage shift opening/closing processes and maintain strict data accuracy and confidentiality in compliance with regulatory requirements.

Cross-Functional Collaboration: Work closely with marketing and front-of-house teams to ensure location-based services operate efficiently.

What We Are Looking For

A Diploma in Business, Marketing, or a related field.

Relevant experience in the hospitality or service industry with strong customer service skills.

Proficiency in Microsoft Office applications.

Willingness to work rotating shifts, including weekends and public holidays.

Must meet the statutory requirement of a minimum 21 years of age for regulatory purposes.

Registration No: R1875146EA License No: 22C1376