Front Office Associate

Front Office Associate

Location: Colaba, Mumbai

Employment Type: Full-time

Salary: ₹15,000 – ₹20,000 per month

Openings: 5

Experience: 1–2 Years

About the Role

We are looking for a dynamic and customer-focused Front Office Associate to join our hospitality team in Colaba, Mumbai. If you have a passion for delivering exceptional guest experiences, excellent communication skills, and prior experience in hotel front office operations, we'd love to hear from you.

Key Responsibilities

• Welcome and assist guests with a warm and professional approach.
• Manage guest check-in and check-out procedures efficiently.
• Operate the Property Management System (PMS) for reservations and guest records.
• Handle room reservations, modifications, and allocations.
• Respond to guest inquiries via phone, email, and in person.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping to ensure room readiness.
• Resolve guest concerns promptly to ensure a positive guest experience.
• Maintain accurate guest records and update the system regularly.
• Process payments, prepare bills, and manage cash/card transactions.
• Follow hotel policies, SOPs, and service standards at all times.

Requirements

• Bachelor's degree in any discipline.
• 1–2 years of experience in a hotel front office or hospitality role.
• Working knowledge of Property Management Systems (PMS).
• Basic computer skills.
• Excellent verbal and written communication in English.
• Strong customer service and interpersonal skills.
• Well-groomed, confident, and professional personality.
• Problem-solving mindset with a willingness to learn.
• Ability to work flexible shifts, including weekends and holidays when required.

Preferred Skills

• Customer Relationship Management (CRM) knowledge.
• Strong organizational and multitasking abilities.
• Team player with a positive attitude.