Front Office Associate

Job Title: Front Office Associate

Location: Delhi / Udaipur

Salary: 17,000 - 20,000

Experience: 1–2 years (Hospitality experience mandatory)

About Us

Minimalist Hotels is a fast-growing hospitality brand with a portfolio of 300+ keys across Varanasi, Delhi, Goa, and Udaipur. We focus on design-led stays, strong digital presence, and seamless guest experiences.

Role Summary

The Front Office Associate acts as the face of the property, ensuring a smooth and welcoming

guest journey from arrival to departure while maintaining operational efficiency.

Key Responsibilities

Guest Handling

• Greet and welcome guests in a warm, professional manner
• Manage check-in and check-out processes efficiently
• Handle walk-ins, reservations, and guest inquiries

Reservations & Systems

• Manage bookings through PMS and OTA platforms
• Ensure accurate guest data entry and documentation
• Handle billing, invoicing, and payment processing

Guest Experience

• Address guest concerns and resolve complaints promptly
• Coordinate special requests (early check-in, late check-out, etc.)
• Upsell rooms, experiences, and add-on services

Interdepartmental Coordination

• Work closely with Housekeeping for room readiness
• Coordinate with Maintenance for guest-related issues

Requirements

• 1 - 2 years of experience in Front Office / Hospitality
• Strong verbal and written communication skills
• Familiarity with PMS (Ezze preferred)
• Presentable, confident, and customer-focused

Preferred Traits

• Problem-solving mindset
• Ability to handle pressure and multitask
• Strong interpersonal skills and guest empathy

If interested please apply to the job post or share your resume to [email protected] , [email protected]