Head of CHAGEE University

Key ResponsibilitiesInternal Academy Strategy & GovernanceDesign and implement the company’s Internal Academy aligned with business goals and workforce development needs.Build a structured learning framework covering:Frontline operational trainingStore management capability developmentStore Leadership development pathwaysEstablish governance models, learning standards, and capability frameworks across the organization.Develop annual learning roadmaps and budget plans.

Learning Framework & Curriculum DevelopmentDevelop competency-based learning pathways for different roles across store partners and operations.Partner with business leaders to identify skill gaps and capability priorities.Lead the selection, design, and implementation of the company’s Learning Management System (LMS) or digital learning platform.

Training Delivery & Learning OperationsOversee execution of training programs across the organization.Manage internal trainers, facilitators, and learning partners.Standardize training delivery for multi-location operations.Ensure consistent quality and operational relevance of training content.

Store Leadership & Talent DevelopmentImplement programs for future leaders and high-potential employees.Support succession planning through capability development programs.

Learning Analytics & Impact MeasurementEstablish indicators and metrics to measure learning effectiveness.Use data analytics to continuously improve programs and learning experiences.

Stakeholder CollaborationPartner with Operations, Leadership Teams, and HR Business Partners to ensure learning initiatives address real business needs.Collaborate with external vendors, training providers, and technology partners where necessary.Promote a culture of continuous learning across the organization.

Role Requirements:Relevant education in Retail Management and/or Operations, Business Administration, Education, or related fieldsExtensive years of experience in F&B related operations managing large-scale training for multi-location operations.Proven experience building or leading an Internal Academy / Corporate University.Hands-on experience implementing LMS or digital learning platforms.Experience designing learning frameworks and competency models.Prior experience in retail, F&B, hospitality, or other high-volume workforce industries is highly preferred.