Operations Manager

About Us

We are a fast-growing coaching company focused on breathwork, emotional wellness, healing, and transformation. Our primary sales channel is webinars, through which we impact lives and help people create meaningful change.

As the founder, my core strength and passion lie in coaching, teaching, and delivering transformational experiences. We are now looking for a highly capable Operations Manager who can act as the founder’s right hand and help build systems, teams, and operational excellence to scale the organization.

Position: Operations Manager

Role Type: Full-Time

Work Mode: Remote / Hybrid

Experience Required: 5+ Years in Operations, Team Management, or Business Scaling

Role Overview

The Operations Manager will be responsible for running the day-to-day operations of the company and ensuring smooth execution across departments. This role requires someone who can think strategically, execute operationally, build high-performing teams, create systems, and drive accountability.

The ideal candidate is someone who enjoys building organizations, managing people, improving processes, and turning vision into execution.

This role is not just administrative — it is a leadership position focused on helping scale the business.

Key Responsibilities

1. Business Operations Management

• Oversee daily business operations across sales, customer support, delivery, and marketing
• Ensure smooth coordination between all departments
• Build and optimize SOPs, workflows, and operational systems
• Improve operational efficiency and reduce execution bottlenecks

2. Team Building & Leadership

• Hire, train, and manage team members across departments
• Build a culture of ownership, accountability, and performance
• Conduct regular review meetings and performance tracking
• Develop organizational structure as the company grows

3. Webinar & Funnel Operations

• Coordinate webinar execution and backend operations
• Ensure smooth lead flow, CRM management, and follow-up systems
• Work closely with marketing and sales teams to improve conversion processes
• Monitor webinar KPIs and operational performance

4. Founder’s Office Responsibilities

• Act as the founder’s strategic execution partner
• Translate vision into actionable plans
• Ensure priorities are executed on time
• Handle high-level coordination and follow-through
• Coordinate with all the vendors and partners

5. Process & System Development

• Create dashboards, reporting systems, and tracking mechanisms
• Improve communication systems across teams
• Implement productivity and project management tools
• Ensure scalability of operations

6. Financial & Performance Oversight

• Track operational budgets and team productivity
• Monitor KPIs across departments
• Improve profitability through operational efficiency
• Coordinate with finance/accounting for operational reporting

Key Skills Required

• Strong leadership and people management skills
• Excellent communication and coordination ability
• High ownership and execution mindset
• Experience in scaling teams and processes
• Strong problem-solving and decision-making ability
• Ability to work in a fast-paced entrepreneurial environment
• Knowledge of CRM, automation, and project management tools
• Data-driven thinking and operational discipline

Preferred Background

Candidates with experience in any of the following will be preferred:

• Coaching or education industry
• Webinar-based businesses
• Digital products or online programs
• Wellness, healing, personal development, or transformation space
• Startup or founder-led organizations

Ideal Personality Traits

• Calm under pressure
• Highly organized and detail-oriented
• Emotionally intelligent
• Strong sense of ownership
• Proactive rather than reactive
• Growth-oriented mindset
• Able to balance people management with execution

Success Metrics for This Role

• Improved operational efficiency
• Stronger team accountability
• Smooth webinar execution
• Faster hiring and onboarding
• Increased team productivity
• Reduced founder dependency in operations
• Better customer experience and retention

Compensation

• Competitive fixed salary
• Performance-based incentives
• Growth opportunities into COO / Business Head role

Why Join Us

• Opportunity to work closely with the founder
• Be part of a mission-driven transformation business
• Freedom to build systems and teams from scratch
• High-growth environment with leadership opportunities
• Meaningful work impacting people’s lives