Presales Manager

Job Description

• Oversee end-to-end lead management from multiple sources (digital campaigns, walk-ins, channel partners, referrals)
• Ensure prompt lead allocation, follow-ups, and qualification as per defined SLAs
• Drive conversion of enquiries into site visits and bookings through structured follow-up strategies
• Manage, mentor, and monitor the performance of the Pre-Sales / CRM executives
• Set daily, weekly, and monthly targets for calls, follow-ups, and conversions
• Conduct regular training sessions on product knowledge, call quality, and customer handling
• Handle high-value or escalated customer interactions professionally
• Ensure consistent, high-quality communication with prospective customers
• Maintain accurate customer information and interaction history in the CRM system
• Ensure complete and accurate data capture in CRM systems
• Prepare MIS reports on lead sources, conversion ratios, response times, and team performance
• Analyze data to identify gaps and recommend process improvements
• Work closely with Sales, Marketing, and Channel Sales teams to align on campaigns and targets
• Provide feedback to marketing teams on lead quality and campaign effectiveness
• Support site sales teams by ensuring a steady pipeline of qualified prospects
• Generate requisite reports on regular basis and other presales activities assigned by reporting manager
• Allocating leads to respective sales team member and collecting feedback
• Generate requisite reports on regular basis and other presales activities assigned by reporting manager
• Checking market reviews of company website and competitor’s website
• To create various MIS Reports and other presales activities as allocated by higher ups
• To carry out all other responsibilities assigned by your reporting manage