Product Manager

Role Overview

We are seeking experienced Product Managers to drive the evolution of GrayQuest's platform across our three business lines:

• EMI (Lending) — our core education-financing product enabling parents to pay institutional fees in monthly instalments.
• SaaS for Institutes — software platform serving our 7,000+ institution network with fee collection, reconciliation, reporting, and analytics tools.
• Payments — payment orchestration layer across multiple Payment Aggregators (PAs), purpose-built for education use cases.

We are hiring across all three lines, and prior fintech experience will help.

This role demands a product-focused professional who can enhance user experiences across our 7,000+ institution network, optimise payment and lending flows, and build scalable product systems. You will own key product initiatives that directly impact platform adoption, transaction growth, and customer satisfaction.

Key Responsibilities

Product Development & Execution

• Parent Experience: Optimise the end-to-end parent journey from fee discovery to EMI completion, ensuring transparency and ease of use.
• Institution Success: Design product features that increase value for educational institutions, including better reporting dashboards, reconciliation tools, and fee collection analytics.
• Payments Orchestration: Build and refine routing logic across multiple Payment Aggregators to maximise success rates, minimise cost, and deliver education-specific payment experiences.
• Partnership Integration: Work with banking and NBFC partners to streamline loan origination processes and improve underwriting experiences.
• Technical Product Management: Collaborate with engineering teams to build scalable systems, optimise payment processing, and ensure platform reliability at growing transaction volumes.
• Regulatory Compliance: Translate RBI guidelines (Digital Lending Guidelines, LSP requirements) into compliant product flows and user interfaces.

Performance Optimisation

• Conversion Analytics: Monitor and optimise key product metrics including EMI adoption rates, payment success ratios, and user engagement across the platform.
• Product-Market Fit: Continuously refine product offerings based on institutional feedback, parent behaviour data, and market research to strengthen competitive positioning.

You will be a good fit if you bring in

Technical & Analytical Skills

• Strong analytical capabilities with experience using data to drive product decisions and optimise user funnels.
• API and integration experience with payment gateways, banking systems, and third-party financial services.
• User research and design thinking expertise to create intuitive experiences for diverse user segments.

Domain Knowledge (good to have)

• Prior fintech experience strongly preferred — across any of: lending/EMI, payments/PA orchestration, or B2B SaaS for regulated industries.
• Financial services background with understanding of EMI products, payment processing, and regulatory compliance (RBI, NPCI guidelines).
• 3+ years of experience in product management.
• B2B platform experience with multi-sided marketplace or embedded finance products preferred.

What We Offer

• Pivotal role in scaling India's leading education-fintech platform across lending, SaaS, and payments.
• Direct impact on product strategy and market expansion, with autonomy to drive innovation across all three business lines.
• Dynamic environment that values product excellence, data-driven decision making, and customer-centric innovation.