Service Engineer

Job Summary :

We are looking for a skilled Service Technician responsible for diagnosis, repair, testing, and servicing of audio products. The candidate should have hands-on experience in hardware-level troubleshooting along with software handling and service management tools.

Key Responsibilities:

• Diagnose and repair Audio products including speakers, headphones, and portable audio devices.
• Perform component-level repairs including battery, IO board, logic board, grill/cabinet, charging, and connectivity issues.
• Handle software/firmware troubleshooting and updates.
• Perform product testing, quality checks, and final verification after repair.
• Update diagnosis, repair status, and service remarks in Zoho/Salesforce CRM systems.
• Maintain TAT and timely closure of service cases.
• Coordinate with internal teams for spare parts and escalations.
• Maintain repair quality as per premium brand standards.

Required Skills:

• Strong electronics troubleshooting knowledge.
• PCB/logic board level diagnosis experience.
• Audio/electronics repair experience preferred.
• Familiarity with Zoho, Salesforce, or service CRM tools.
• Good communication and reporting skills.