Software Support Specialist

Summary:

VIP is looking for a Software Support Specialist to join our RAS (Route Accounting System) Customer Support Team. The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction.

Knowledge of the distribution industry is a plus.

Experience:

• 2-3 Yrs of experience Primary Responsibilities:
• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments Vermont Information Processing
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
• Follow up on customer communications and interactions

Requirements:

Essential Skill Set:

• Excellent communication skills - verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Reliable & dependable
• Ability to multitask under pressure
• College degree and at least one year of customer service experience preferred

Nice to have Skill set:

• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Ability to multitask under pressure

Educational Qualification:

B.E, B Tech, MCA