Talent Acquisition Analyst

Job Responsibilities

• Lead end-to-end recruitment and selection processes for operational positions, with a focus on high-volume customer service roles, as well as administrative and back-office vacancies.
• Partner with hiring managers to align on candidate profiles, define attraction strategies, and monitor selection processes.
• Design and implement actions to ensure a positive and welcoming candidate experience throughout the recruitment journey.
• Support and execute onboarding processes, contributing to efficient integration and a positive experience for new hires.
• Participate in initiatives related to employee experience and strengthening the employer brand.
• Use digital tools and Artificial Intelligence solutions to optimize processes, increase productivity, and deliver better results for the area.
• Monitor recruitment metrics and provide insights for continuous improvement of processes.
• Support projects related to attraction, development, and retention of talent.

Requirements

• Bachelor’s degree in Psychology, Business Administration, Human Resources, or a related field.
• Experience in end-to-end recruitment and selection processes.
• Experience in customer service companies, contact centers, 24/7 assistance services, or high-volume operations.
• Knowledge of interviewing and candidate assessment techniques.
• Experience or interest in onboarding and employee experience processes.
• Proactive, organized profile with the ability to perform in a dynamic environment.
• Strong communication skills, a sense of urgency, and the ability to build relationships.
• Curiosity and interest in innovation, technology, and Artificial Intelligence applied to HR.

Core Competencies

Demonstrates expertise in end-to-end recruitment processes, focusing on high-volume customer service roles and enhancing the candidate experience. Proficient in utilizing digital tools and Artificial Intelligence to optimize recruitment metrics and support talent attraction and retention initiatives.