Team Leader - XDR Security

Requirements:Having a Bachelor's Degree in Information System (or similar Major) from a reputable universityPossessing a solid 4 years experience in managing Palo Alto's Cortex XDR product, with a combined scope of post-sales and operationMust possessed a valid Palo Alto's XDR certification for either "Palo Alto's XDR Engineer" or "PCDRA"A minimum of 2 years experience in a team leading responsibilities, managing an on-site security service for the clientStrong and proven portfolio in an IT-security tools, focusing in Endpoint security platform such as AV/EDR/XDR, Malware Anlysis, and other cyber-attacks defenderExcellent leadership quality, able to manage and evenly distribute the team's task and workload effectivelyGood english capability, both for written and verbalAble to work under preassure; excellent target fullfilment orientation within a constrained time-line Job Description:Responsible for overseeing all work activities performed by the residential engineerAble to act as a liaison between the XDR support team and the client, including information-sharing and partial consultative approachResponsible for determining the team's goals in accordance of service's objective and team activitiesCreate and implement service strategies in terms of preventive and corrective maintenance, in the hope of achieving the client's desired goals.Assist in overseeing the team's daily operational activities.Provide recommendations for best practices in the use of XDR solution, including their procedures to integrate with the client's IT systemAct as a PIC for documentation's integrity, especially for post-integration documentationResponsible for preparing Corrective Maintenance and Preventive Maintenance reports, which are to be presented to the client sideCoordinate with operators regarding the preparation and configuration which are required during the XDR integration or installation processManaging every ad-hoc request from the client