Technical Support Analyst Bilingual (French)

Join Buchanan Technologies as a Bilingual Technical Support Analyst focusing on French communication in Charlottetown. Support internal clients through effective troubleshooting and technical assistance. Your primary responsibility will involve providing software and hardware support while communicating in both English and French.

This role requires excellent problem-solving skills and the ability to document technical issues accurately in a busy environment. A commitment to quality customer service is essential in serving diverse user needs. Key Responsibilities: • Provide timely support for technical inquiries via phone and email • Troubleshoot desktops, applications, and network issues • Document all support interactions in the management system • Identify and escalate complex technical problems • Work flexible hours including weekends and holidays Requirements: • Strong fluency in English and French • Basic knowledge of network components and troubleshooting practices • Experience supporting Windows and Mac platforms • Excellent communication and analytical skills • Previous experience in technical support or call center preferred Make a meaningful impact in technology support while utilizing your bilingual capabilities. #J-18808-Ljbffr