MCI Energy Customer Care Specialist

Become an integral part of MCI as an Energy Customer Care Representative in Sydney, NS. This role combines customer engagement with sales expertise in a vibrant call center! As a key player in our team, you will drive customer satisfaction through both inbound and outbound sales calls.

You will learn to navigate innovative communication technologies and state-of-the-art practices. Your role emphasizes building relationships and providing solutions that enhance customer experiences. Engaging training prepares you for success, setting the stage for your growth.

Key Responsibilities: • Facilitate inbound and outbound customer calls • Investigate and resolve inquiries with accuracy • Document customer interactions efficiently • Adhere to operational procedures with professionalism • Collaborate with team members to enhance service Requirements: • Minimum 18 years of age required • High school diploma or equivalent • Experience with computers and data-entry tasks • Proficiency in English required • Ability to handle customer queries and maintain focus Use your customer service skills to succeed at MCI while enjoying a positive and productive atmosphere. #J-18808-Ljbffr