Technical Support Engineers

We are We began life in 2001 as a small, self-funded team of technology specialists. Since then, we’ve grown our organization to 16,700 people, across 57 offices, in 22 countries, in key global markets. Innovative tech solutions for business We're now a leading global digital consulting firm, providing innovative technology solutions for business.

As a trusted partner, we're always at the forefront of change as we lead digital optimization and modernization journeys for our clients. Customized end-to-end solutions Our expertise in AI, Consulting, Data, Digital, Cloud & DevOps and Software Engineering, delivers customized, end-to-end solutions that drive business value and growth. Our challenge We are seeking experienced Senior Technical Support Engineers to join our support team working from our Montreal delivery center.

This team will support Cranium's SYNAP product by providing high-quality production support to our clients. The Role - Technical Support Engineers Responsibilities: Respond to, analyze, and resolve production incidents related to SYNAP. Perform root cause analysis and implement fixes to ensure system stability.

Operate as an extension of the existing Cranium support team. Participate in the support model and adhere to established processes. Collaborate with the product team and clients to facilitate smooth operations..

Work a 12-hour shift schedule (8:00 AM to 8:00 PM) (3.5 days a week) to ensure continuous coverage. Requirements: 5 to 8 years of experience in technical support or related roles. Proven expertise in C++, Linux, and the payments domain.

Experience with Splunk is desirable. Strong analytical and problem-solving skills. Excellent communication and teamwork abilities.

We can offer you A multinational organization with 57 offices in 22 countries and the possibility to work abroad 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days) A comprehensive insurance plan including: medical, dental, vision, life insurance, and long term disability Flexible hybrid policy to fit your schedule RRSP with employer’s contribution up to 4% A higher education certification policy On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups SYNECHRON’S DIVERSITY & INCLUSION STATEMEN TDiversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Synclusive’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company.

We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more .All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.