Technical Support Specialist Longueuil

Elevate your tech career with a leading immersive technology company in Longueuil. Provide exceptional technical support and customer service to international clients in this hybrid role. Join a dynamic team at FED IT as a Technical Support Specialist, reporting directly to the Technical Support Manager.

Utilize your 2+ years of technical support experience and college diploma in electronics or IT to assist clients via phone and email. Your expertise will help manage technical escalations, document support cases accurately, and support process improvements. Key Responsibilities: • Provide technical assistance via phone and email • Manage technical escalations with engineering • Document support cases in internal systems • Contribute to process improvement initiatives • Assist with client installations and on-site support Requirements: • Minimum 2 years in technical support roles • Excellent command of French and English • Basic networking knowledge (DHCP, VPN, DNS) • Strong knowledge of Windows and Microsoft Office • Willingness to participate in on-call rotation Bring your problem-solving skills and customer service expertise to enhance client satisfaction in Longueuil. #J-18808-Ljbffr