Associate SOC Engineer (Data Loss Protection)

ResponsibilitiesProvide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operationsEnsure all user reported incidents and user enquiries are properly tracked, escalated and with proper closurePerform end-to-end incident management, troubleshooting and resolution, adhering to SLAEscalate incidents to L2 engineer or vendor support when requiredRaise Change Requests for configuration changesManage agent software upgrades and rolloutProcess and fulfill Service Requests in accordance with SLAMonitor health of the solutionMonitor and respond to system alertsWork closely with Operation Lead to ensure tasks are executedMaintain existing operational documentation to ensure that changes are captured RequirementsDiploma or Degree in Information Technology or related disciplineGood knowledge in End User SupportKnowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferredAbility to communicate effectively in writing and verballyMeticulous self-starter and problem solver with a service mindsetEntry level candidates with passion for cyber security are welcome Working ConditionsCertification and On Job Training (OJT) will be providedAble to perform 12-hour shift duties at client sitesWorking hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am