Call Center Sales Manager

Job Title: Call center Sales Manager

Location: Thane

Years of Exp: 8+ years

We are seeking a highly strategic and motivated Sales Manager (Call Center) with regiona

lexpertise to establish and successfully grow our call center operations in Mumbai, India

.
We create and sell beauty-related and pharmaceutical products through our ecommerce platform

s.
Responsibilitie

s: Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategi

• es:Develop procedures and policies for the sales team to ensure target achieveme
• nt.Set key performance indicators (KPIs) for the team to meet sales targe
• ts.Create effective call scripts and sales promotions to attract and engage custome
• rs.Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfacti
• on.Monitor random calls to enhance quality, minimize errors, and track operational performan
• ce.Ensure all relevant communications and data are updated and recorded accurate
• ly.Review staff performance, identify coaching needs, and plan coaching sessio
• ns.Handle the most complex customer complaints or inquiri
• es.Support subordinates in resolving difficult issues and provide appropriate directio
• ns.Evaluate staff on KPIs at year-end and set new KPIs for the following ye
• ar.Prepare daily sales repor
• ts.Motivate and retain sta

ff.
Requiremen

• ts: 8+ years in Tele-Sales (Outbo
• und)Young, fast action, dynamic & professional in acti
• ons;Proficient in English with 6 years of experience in a similar position, managing team

s of50 or more memb

• ers.Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational lev
• els.Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluat
• ion.Highly responsible towards sales
• taskFamiliarity with a startup environment and strong reporting skills are prefe