Client Technical Support Specialist Role

UnionWare is hiring a Client Technical Support Analyst to enhance software support for unions. This role merges technical troubleshooting with effective client communication and partnership. As a pivotal member of UnionWare in Winnipeg, you will address client-specific software needs and ensure comprehensive ticket management.

This position involves gathering requirements, testing functionality, and maintaining high client satisfaction through proactive communication and support efforts. Join a team dedicated to empowering unions with innovative technology. Key Responsibilities: • Manage client ticket backlogs effectively • Translate needs into functional requirements • Perform troubleshooting and issue replication • Conduct SQL-based analysis for efficient resolutions • Create manual and automated testing procedures Requirements: • 2+ years of related technical support experience • IT degree or equivalent experience in the field • Experience working within Agile frameworks • Applied SQL knowledge and technical literacy • Strong service orientation and communication skills Utilize your technical skills and commitment to client partnerships at UnionWare as a Client Technical Support Analyst. #J-18808-Ljbffr