Content Moderator E-Commerce - Surakarta

Responsibilities and AccountabilitiesReview seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.Review Product related moderation from seller and creator to ensure they are within the guidelinesCo-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team's goal.Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.Review contents within agreed latency SLA and standards of qualityLabel Videos, Store Content and Text contents as per policy guidelines.Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.Ensure adherence is met on all basic product related training and clear the examsRead, review, respond, and document user reports, reviews, and support ticketsPerform reviews and research to provide excellent policy supportCollaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millionsIdentify needs and collaborate on projects to improve support tools and processes Basic RequirementsBachelor’s degree or equivalent diploma (Fresh Graduate open to apply)Minimum GPA 2.750-3 years' work experience in content moderation or e-commerce service handlingExcellent written and verbal communication skills in English (english active)Strong problem-solving skills and demonstrated multi-task capabilities and ambiguityFlexible for shifting schedule and changes along with itAbility to handle high volumes during promotions and peak seasons Preferred RequirementsProficiency in English and Multi-lingual is highly preferred (depends on the market assignment)Compliance or moderation operations experience is preferredStrong analytical and research skillsKnowledge Ability to work in a fast and evolving environment with detail-oriented focus.Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.Experience in Microsoft Office Suite is preferredPreferably to have a typing speed of at least 40 words per minute