Customer Service Sales Specialist

Company Description The Formula Shop is a one-stop destination for curated multicultural personal care brands from Japan, Africa, Korea, India, and other regions around the world. The company focuses on simplifying personal care by helping customers understand the unique needs of their face, hair, and body. Through AI-driven guidance, The Formula Shop identifies customer needs, educates them about global cultures and personal care rituals, and recommends tailored products that fit their lifestyle.

The brand is committed to ensuring each customer feels seen, valued, and celebrated at every step of their personal care journey. The Formula Shop is an emerging, customer-centric brand with a strong focus on inclusivity and personalization.Role Description The Customer Service Sales Specialist is a full-time, on-site role based in Hyderabad. This role involves engaging with customers in-store, answering queries, and providing product recommendations that align with individual personal care needs.

The specialist will handle phone and in-person interactions, manage customer concerns, and ensure a seamless shopping experience. They will support sales by explaining product features, assisting with upselling and cross-selling, and maintaining customer records. The role also includes collaborating with the store team to meet service and sales targets, maintaining store standards, and sharing customer feedback to improve overall experience.Qualifications Strong customer-facing skills, including Customer Service and Customer Support capabilities.Proven focus on Customer Satisfaction and enhancing overall Customer Experience.Professional Phone Etiquette and clear, courteous communication skills.Ability to build rapport, actively listen, and offer tailored product guidance.Prior experience in retail, beauty, or personal care sales is an advantage.Comfort working in a fast-paced, on-site environment and collaborating within a team.Basic computer literacy for handling point-of-sale systems and customer data.Fluency in English; knowledge of local languages is a plus.