Customer Service Specialist

Hiring: Customer Service Executive (Chat & Voice Process) - Teleperformance

Location: Kolkata

Shift: Rotational (Including Night Shifts)

Working Days: 5 Days Working 2 Rotational Week Offs

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for an International Chat & Voice Process. This role involves assisting global customers, resolving queries, and delivering a high-quality customer experience.

Key Responsibilities

• Handle customer queries via chat and voice support (international clients)
• Provide accurate and timely information to customers
• Troubleshoot issues and escalate cases when required
• Maintain high quality service standards in every interaction
• Follow defined process guidelines and performance metrics

Eligibility Criteria

• Qualification: HSC / Graduates (Freshers can apply)
• Excellent written and spoken English communication skills
• Basic knowledge of BPO Voice/Non-Voice / Customer Service
• Strong problem-solving and customer handling skills

Shift Details

• Rotational shifts (including night shifts)
• Shift Window: Between 4 PM to 10 AM (any 9-hour shift)

Compensation

• Annual CTC: 2,76,000
• Monthly CTC: 23,000

Additional Information

• Immediate joiners are preferred

How to Apply

Contact:

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